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Frequently Asked Questions

YOUR ACCOUNT

How do I recover my password?
Please visit our password recovery page.

How do I recover my login name?
Due to security reasons we cannot give out usernames, but we can delete your account so that you can start fresh with a new one. Simply contact us and tell us the email address that is assiciated with your account to initiate this process.

What kind of payment do you accept?
Our store is powered by PayPal. If you do not have a PayPal account you are also given the option to use a credit card. At the end of the checkout process you will be taken to the PayPal website where you can pay with either of these options.  

Why have I been locked out of my account?
There are several reasons that you might become locked out of your account, all of them are in the interest of protecting the online security of our store. If you have tried to log in with the wrong password too many times in a row, or if your payment is declined due to suspicious activity you will become locked out. Please contact us if this happens so that we can help you to get to the bottom of the problem.

How do I use a gift card?
During the check out process you will have the option to select the method of payment. You have the option pay with either a gift card or with Paypal.

How do I use a coupon?
1. Log in to your Cheeky Girls account (or create one if you are a first time user)
2. Add items to your shopping cart
3. Click "view cart". At the bottom of that page there will be a space to enter the coupon code

Why won't my coupon work?
If you have followed the above steps and your coupon still won't work it is possible that the coupon has expired. Please contact us if you are sure the coupon has not expired and you are still having difficulty.

DANCERS

How do I become a dancer in a Cheeky Girls DVD?
Michelle Joyce, our Executive Producer, hand picks all dancers that are to be featured on the Cheeky Girls label. Sometimes dancers are reccommended to us by the belly dance community via private emails, message boards and word-of-mouth. Have a dancer that you would like to suggest? Do you want to throw your hat in the ring? Contact Michelle, she is always happy to hear about new talent.

Will there be another season of Project Belly Dance?
Project Belly Dance was a giant success and resulted in the "discovery" of some fantastic talent. We would very much like to do it again, but no formal plans have been made. Join our email list to stay current on auditions and episode releases.

SHIPPING INFORMATION

Do you ship internationally?
Yes, we ship worldwide.

How much is shipping and handling?
Within the United States: $5.50 and $0.25 for each additional item. International: $11.50 and $0.50 for each additional item.

What does the shipping and handling charge pay for?
It pays for padded envelopes, postage and for the storage of the DVDs in our warehouse. It also covers the cost of paying the shipping staff to sort through the merchandise and to send out the packages.

How long will it take for my order to arrive?
Items are put in the mail with in 72 hours of being ordered. You will receive an email notification the day your order is shipped.
Domestic orders: We send domestic orders via first class mail with a tracking number. Orders that are over $50 are automatically updated to priority mail, which takes about 3 days to arrive. 
International orders: We send international orders under $50 via USPS first class mail.  International orders that are over $50 upgraded to priority mail. Delivery time to most international destinations is usually within 10 business days (please check the USPS website for exact delivery estimates).  We do have a customs tracking number, but unfortunately, once the package leaves the United States the tracking information is not always in real time. 

What if I want my order to arrive faster?
Our website does not offer faster shipping options. However, all of our DVDs are available on Amazon, which does offer express shipping internationally.

Do you have a tracking number for my order?
Yes. Domestic packages have a tracking number, which can be made available to you upon request. International packages have a customs tracking number. However, international tracking can be spotty once the package leaves the United States depending on the destination. In general it takes 6-10 business days for international packages to arrive.

What if my order gets lost in the mail?
If you are within United States and your order has not arrived within two weeks we consider it to be lost in the mail. International orders are considered lost if they have not arrived within one month. Please contact us immediately if your package has not arrived within this timeframe.

PROBLEMS WITH YOUR ORDER

What do I do if I receive my order and it is damaged or incorrect?
Please contact us immediately so that we may assist you. Please note that we will not accept returns or exchanges for any reason after seven days of the order being delivered to you.

What is your return and exchange policy?
DVDs - we do not accept returns or exchanges
Clothing - you must contact us within seven days of receiving your order and the items must be returned to us in new condition. Exchanges for domestic orders are done free of charge. International orders will need to pay the standard shipping costs in order to do an exchange. A 15% restocking fee will apply to returns.
Accessories and veils - we do not accept returns or exchanges

What is the process for clothing returns/exchanges?
1. Contact us within 7 days of receiving the item and let us know your order number, what you would like to return/exchange, and why.
2. We will reply to your email and give you our shipping address.
3. You ship the item(s) back to us. Please print the receipt for the order and include it in the package.
4. Once we have received the item and have determined that it is still in new (resellable) condition, we will either issue a refund (minus the 15% restocking fee), or send the replacement. Please note that international customers are subject to a shipping fee for exchanges. Domestic exchanges are done without a shipping fee.

Can I change my order after it has been submitted?
Sometimes. The orders automatically go to an off-site fulfillment center. If you would like to change or cancel an order we will try to accomodate your request. But if the order has already been processed by the fulfillment center it will not be possible.

WHOLESALE ORDERS

What is your wholesale policy?
Domestic orders of over 25 DVDs and international orders of over 40 DVDs are eligible for a wholesale discount. Please contact us for further details.

 

 

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